Kiona Martin


Kiona Martin is a process improvement/business process re-engineering expert with in-depth experience implementing change in IT, manufacturing, supply chain, and federal government environments. She has a B.S. in Computer Science from North Carolina A&T State University. A Senior Process Analyst, Certified Six Sigma Black Belt, Certified Scrum Master, and ITIL Foundation certification holder, Kiona always strives to deliver effective and efficient processes that meet customer’s needs.

What inspired you to get into Process Improvement?

Throughout my education and career, I have always approached every routine task with the mindset of “work smarter, not harder.” This attitude inspired me to look for ways to automate any task that I received. This began my interest in process improvement. My interest was further developed by a previous employer, whose mantra was, “6 Sigma is the way we work.” I participated in many 6 Sigma projects that totaled over $20 million in savings. Leading Six Sigma efforts and watching the value it brings to an organization inspired me to continue a career in process improvement.

What’s your advice to your fellow Process Analysts doing Business Process Re-engineering?

My “work smarter, not harder” approach allows me to objectively identify non-value added activities that add waste to a process and innovate solutions to remediate inefficiencies. My advice to fellow process analysts is to:

1. Learn multiple process improvement methodologies.
2. Look at each methodology as a toolkit/toolbox. Only use the tools that you need.

Every project is unique and you must tailor your approach to each problem that you are attempting to resolve. A tool that worked for a prior project may/may not work for the current one.

What do you like about role at Synergy?

My role at Synergy has allowed me to wear multiple hats. I have been able to use my prior experience/skills outside of process improvement to develop high quality products for our clients. I have not been put in a silo at Synergy. My various skills (e.g. training, facilitation, recruiting) have been welcomed, and I have been encouraged and supported by leadership to work on any project that requires my skills. This has been the most enjoyable part of my role at Synergy.

What are your interests outside of work?

I am big on family, traveling, and community service. I am a member of Delta Sigma Theta Sorority, Inc. and the National Society of Black Engineers (NSBE). If I am not serving my community, I am traveling or spending time with my family.

Fun Facts/Interests:

In her early 20s, Kiona developed a bucket list. Every year she completes something on the list. Her most recent activities have been zip-lining and sky diving.


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