JCCQUAS-Build Joint VA-DoD Credentialing Platform

Defense Health Agency (DHA)

The joint Defense Health Agency (DHA) and Veterans Health Administration (VHA) effort consisted of upgrading the existing Centralized Credentials Quality Assurance System (CCQAS) to be more secure, scalable and ready to support over 160,000 VA users in addition to its existing 150,000 DoD user base.

CHALLENGE: Business Problem
  • Develop a joint application to demonstrate that the new system can effectively meet VA credentialing needs
  • Modify all interfaces to be Section 508 compliant
  • Address all security and privacy vulnerabilities as discovered by security scanning tools, and Information Assurance expert reviews
  • Stand-up and maintain multiple development and testing environments
PROCESS: What Has Synergy Done?
  • The JCCQAS utilized the SCRUM Agile methodology to divide two years of software development work into 22 Sprints performed by a group of 16 developers, 7 testers, and other technical team members. Every Sprint consists of architectural, design, development, testing, Section 508 compliance, security hardening, and demo user stories. Team performance was tracked using Microsoft Team Foundation Server (TFS). The team could complete all work in a timely manner because of closing coordination afforded by SCRUM methodology and utilizing the latest software development techniques and tools such as Model-View-Controller (MVC), C# with .NET coding platform, etc.
  • In support of the upgrade and interagency system development, Synergy performed the following:
    • Convert the entire code base from legacy ASP to latest ASP.NET platform to efficiently and securely accommodate more than 300,000 VA and DoD medical providers
    • Support DoD Information Assurance accreditation activities by fixing all known security vulnerabilities
    • Develop all user interfaces to be 508 compliant
    • Establish new interfaces with external systems such as National Practitioner Data Banks (NPDB)
    • Support the infrastructure, operating system, database, and middleware upgrades and move to a new Defense Information System Agency (DISA) Capacity Services environment
    • Establish and maintain new Development Test, and Production Test environments
    • Implement Common Access Card (CAC)/Personal Identity Verification (PIV) Single Sign On (SSO) logon functionality or username/password workaround if applicable
    • Support the decomposition of the VA user needs/requirements and existing functionality into more detailed technical requirements, and acceptance criteria
    • Design an Optical Character Recognition (OCR) solution for the new system to accommodate scanned hand-written forms to be processed in the system

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Upgrading the codebase to the latest .NET platform improves performance, and security while also reducing the cost of system changes. This upgrade also allows the integration of VA’s medical provider credentialing process into a joint DoD/VA CCQAS. A joint system allows better interoperability between DoD and VA providers especially in many joint medical facilities.

Air Force