Synergy is a NASA SEWP VI Category B Contract Holder. Category B is focused on Enterprise-wide Strategic Solutions that improve and enhance the Agency’s ITC/AV infrastructure through methodologies such as cloud services; managed services such as computer or printer services; and shared services such as Agency-wide help desk ticketing systems. Services which adhere to the definition of ITC/AV services and encapsulate an enterprise-wide solution, are within scope and may be provided to meet an agency’s particular mission needs.

SEWP VI is supported by the NASA SEWP Program Management Office (PMO), which facilitates contract administration, technical oversight, order processing, and customer support. The issuing Federal agency, rather than the SEWP PMO, issues the Delivery Order. The SEWP PMO reviews, processes, and tracks orders before forwarding them to the applicable Contract Holder.

NASA SEWP Website: www.sewp.nasa.gov
NASA SEWP Customer Helpline: help@sewp.nasa.gov
Telephone: (301) 286-1478
NASA SEWP PMO Hours: Monday–Friday, 7:30 a.m.–6:00 p.m. ET

Contract holders are given a fair opportunity at the individual order level in accordance with FAR 16.505(b), including through the SEWP RFQ tools. Documentation supporting order selection is retained by the issuing procurement office and is not submitted with the order.

Synergy quotes only solutions listed on its SEWP VI contract. Items are not marketed, quoted or offered for sale until they appear in the SEWP database of record and are available to all government end users.

Where the government issues a Request for Information as part of market research, Synergy may include items not yet on contract, provided each is clearly identified as not yet available and a technology refreshment request has been submitted to add it.

In response to a Request for Quote or Market Research Request, Synergy quotes only items available on contract, at prices no higher than those in the SEWP database of record at the time the quote is issued. Where the contract does not hold enough items to respond fully, Synergy submits a No Bid. Unless partial quotes are expressly permitted, responses address every requirement in the RFQ.

Every quote states the period for which it remains valid, and Synergy honors any order placed within that period. Responses to requests issued through the NASA SEWP online quoting system follow the Contract Holder User Manual.